When in Austria I became my own clerk.
From A-Z, I handled my own transaction
90% of Zara transactions
→ Are self-serviced by you
→ You pick from the store
→ scanned by you
→ packed by you
→ paid by you
→ They aren't skilled enough
→ Are part of standard processes
→ Aren't bringing substantial value
→ 11 stores with 220 clerks
→ Paid 13 months salary
→ Open 7 days a week
→ $2.8M in savings
→ At Eur 2.500
On a global level we talk billions.
This is just one example..
We see it also in
→ supermarkets
→ gas stations